Profile Title
A Dynamic Hospitality Professional & Traveler
My Pitch
I have 5 years solid training in customer service, reservation, and hotel relations specializing in the online sector of the hospitality industry. In addition I have 2 more years of customer service experience in institutional/regional sales/IT support with a classical music label.
I am knowledgeable in account management, resort and hotel operations, online travel agencies, accommodation providers, prospecting, internet booking engines, social networking, and online marketing campaigns.
I am knowledgeable in account management, resort and hotel operations, online travel agencies, accommodation providers, prospecting, internet booking engines, social networking, and online marketing campaigns.
Personal Particulars
Name / Nickname
: Pamela / Pam
Skype ID
: spamgamboa
Gender
: Female
Age
: 29
Nationality
: Philippines
Current Location
: Paranaque City, Philippines
Expected Pay
: -
Status
:
Seeking full time employment
Seeking contract employment
Open to explore any opportunity
Seeking contract employment
Open to explore any opportunity
MSN ID
:
-
Yahoo! ID
:
-
GoogleTalk ID
:
-
Facebook Profile
:
-
LinkedIn Profile
Twitter ID
:
-
Website
:
-
Special Skills
1.
Hotel and Resort Relations/Account Management
2.
Customer Service and Sales
3.
MS Office/MAC Applications
4.
Online and Offline Marketing
5.
Basic Computer Troubleshooting
Experience
Senior Sales Associate, 2008 - 2009
www.DirectWithHotels.com
Makati, Philippines
I handled new accommodation accounts from various international territories and had solid training in sales support, booking engines, and online marketing campaigns.
Customer Service Representative, 2006 - 2008
Naxos Digital Services Ltd. (www.naxos.com)
Makati City, Philippines
I was responsible in coordinating with our regional sales in establishing online music streaming subscriptions for individuals and institutions. I made sure that I assist in any technical troubleshooting requirements.
Customer Service Representative, 2002 - 2005
Paragon Travel Ltd./Cendant Corporation
Makati City, Philippines
I handled online reservations for the Chinese hotel market, namely Hong Kong, China, Macau, and Taiwan. I was also responsible in providing solution for any issu or grievances that may arise from both guests and hotel clients.
Front Office Agent, 2009 - 2009
Nami Resort Boracay
Kalibo, Philippines
I had hands-on experience on the actual day to day Front Office operations of the establishment.
Education
Bachelor's/College Degree in Tourism - Asian Institute of Management
University of the Philippines Diliman, Quezon City, Philippines, 2002
I graduated Cum Laude, have been a College Scholar for 4 semesters and a University scholar for one.
My Details
SPECIAL SKILLS
- Computer Literate (Windows XP, MAC OS, Microsoft Applications, basic troubleshooting and system procedures, basic image editing)
- Knowledgeable in search engine optimization and online/offline marketing campaigns
- Strong organizational, interpersonal and English communication skills (Oral & Written)
- Has high levels of patience, detail-oriented, pro-active and a team player
- Excellent strong customer focus and is service oriented
- Has a goal-oriented outlook and performance-based work ethics
- Gained extensive research experience through independent and team projects
- Independent, highly motivated, adaptable, and flexible
Interests: music, travel, film and digital photography, books, culture, performing arts, technology, creative writing
- Computer Literate (Windows XP, MAC OS, Microsoft Applications, basic troubleshooting and system procedures, basic image editing)
- Knowledgeable in search engine optimization and online/offline marketing campaigns
- Strong organizational, interpersonal and English communication skills (Oral & Written)
- Has high levels of patience, detail-oriented, pro-active and a team player
- Excellent strong customer focus and is service oriented
- Has a goal-oriented outlook and performance-based work ethics
- Gained extensive research experience through independent and team projects
- Independent, highly motivated, adaptable, and flexible
Interests: music, travel, film and digital photography, books, culture, performing arts, technology, creative writing